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Customer Reviews

Excellent customer service! ArchiOffice
Rick
818 studio ltd.
March, 2017
"Help is really fantastic in getting us up and running. Support engineer was really quick and really efficient, and I really appreciated that. Our company has been using ArchiOffice for 6 years and so far things are going smoothly."
Projects can be created on the go! ArchiOffice
Alan
Ftech int.
February, 2017
"The process is easier with ArchiOffice. We can create projects within 1 minute and assign to the project team. It does not take all of our time to manage the projects."
Simple, Interactive, Functional ArchiOffice
Matt
IdealU
February, 2017
"This app is simple to use and have all functionality available. The interaction with the app is easy and we can easily get to anywhere within a couple or more clicks. Nice to have all features in this app."
Engineer Office Review ArchiOffice
Brett
Contour Engineering LLC
February, 2017
"We have been utilizing Engineer Office since 2011 for a Civil Engineering and Survey firm. We have been happy with the refinements that BQE has put into place throughout the years to make it functional. We utilize it mostly as a timekeeping and billing complement to Quickbooks. In the last few years, we have successfully cut our time for billing down by implementing best management practices on entering data. Billing used to take a week from the closing date and now it only takes a day or two at the most. Overall the project management when it comes to billing is what we need to operate our business efficiently."
Great Service! ArchiOffice
Nancy
Lydon Lynch Architects
February, 2017
"Anytime there is an issue, prompt response is given, with friendly etiquette.Thanks to the whole team for making every year great!"
ArchiOffice for small business ArchiOffice
Ellen
Van Atta Associates
February, 2017
"For a small firm of 15 employees, ArchiOffice has proven to be an effective software program to run invoices and a variety of reports covering employee time allocations and project budgets."
Archioffice - Excellent Customer Service ArchiOffice
Belinda
Gillon Design
February, 2017
"We have truly appreciated the help from Archicad's great customer support staff. The representative has helped us to navigate some odd scenarios, ones that mostly we created. Recently, one of our old invoices became "displaced" in the system. Although traces of its existence were present, the invoice wasn't. He was able to restore the invoice and make the file reappear. Thank you!"
Agile process included within ArchiOffice ArchiOffice
Austin
IdealU
February, 2017
"ArchiOffice comes with integrated Agile process. Running projects using agile can be managed well with ArchiOffice. The expense reports and the billing can be calculated from this software. Provides some good options to manage activities."
Business Management ArchiOffice
Jayne
Gaia Development
February, 2017
"This is a good product to manage time and expense slips, as well as to create invoices. However, it is not terribly user-friendly. It would be helpful if there was a catalog or library of tutorials to get a full range of services that can be done with this program. However, their support staff is truly helpful - professional, efficient and approachable."
Best business investment we could have made ArchiOffice
Dale
Rardin & Carroll Architects
February, 2017
"This software has allowed us to organize and manage our projects unlike ever before. It also has allowed us to eliminate a staff member that managed the invoicing, time sheet management and in general, all the work involved to chart and track a project's profit or loss. It also has a calendar of events and to do lists for all the staff that has helped us to manage the activities of all the staff members. Being web based, it also allows us to access the software from multiple offices, job sites or from anywhere else we have access to the internet (phone or computer)."
Longtime ArchiOffice customer ArchiOffice
Marsha
Klawiter and Associates, Inc.
February, 2017
"The AO program enables us to be more professional in so many ways and, if we do run into any snags, their staff are always right there to rescue us!"
Great Customer Service and Support ArchiOffice
Cheri
Beyler Consulting, LLC
January, 2017
"I just want to witness to the fact that everything that Engineering Office says about their wonderful support is true. A lot of companies over embellish and when you have a problem it is like pulling teeth to get some help. Not at Engineering office. They respond to phone calls and emails very quickly. The employees that they have in training and support should be the jewels in their crown. I have had the pleasure of working through frustrating problems with customer support, only to find it is some small thing and getting it fixed or training me to fix it goes quickly. Customer support representatives are FABULOUS and they have great patience and compassion for their customers. They realize that customers can't fix everything and that sometimes it is just beyond us. I learned this software quickly and came to a company that had not set it up correctly and nothing Sync'd together right. Customer support representatives held my hand and walked me through knowing that I was under a deadline. That is what is wonderful about this support team. They are human and they realize that you are human too and that things happen and they are there to guide the way, educate, and even fix the big problems. Anyone who chooses this software should realize that the Maintenance and Support fee that you pay is well worth it. Keep up the good work. It is very appreciated by your Customers."
AO ArchiOffice
Elizabeth
Dillon Kyle Architecture, Inc.
January, 2017
"There were quite a few "bugs" when we first started using it, but those have decreased over the years. "
ArchiOffice versus Harvest ArchiOffice
Jonathan
Blake Architects
January, 2017
"I have found the software overly complicated to use. Whilst what is can do is in no doubt the time required to achieve this is onerous. In having recently moved to Harvest, I have found this to be much more intuitive and simpler to get quick results."
Structured and Best user experience comes out of this App ArchiOffice
Stan
CIH
January, 2017
"The first thing comes to mind after working on this App is, how nicely it is structured. Great User interface and user experience throughout the application. The dashboard is good to see summary and helps with managing the projects easily."
Great system for architects ArchiOffice
David
BYU-Idaho
January, 2017
"This system is robust and provides the status of current projects and will, in time, provide historic data that can be filtered by project type. This is very useful when developing fee proposals. Since it is designed for use by architects, it handles industry specific needs better than a more generic business management package."
A huge help to our business ArchiOffice
Kathy
Hudson Design
December, 2016
"We started using ArchiOffice in April of this year. We purchased some training but still had questions along the way, which is typical when using a new program. The customer support has been a lifesaver. The response time is quick, either by email or phone."
ArchiOffice Review ArchiOffice
Kellie
DCA Landscape Architects, Inc
December, 2016
"This product has overall been sensational. It has improved the efficiency of our office tremendously. The trainers have been patient and very helpful. I did find that the training period was not long enough for me to understand all facets of the program, thus getting the full benefit from using it. There are still aspects of the program that I do not know how to fully utilize."
Customer support is terrific ArchiOffice
Debra
Albertsson Hansen Architecture
December, 2016
"I enjoy working with Archi Office. I am able to collaborate with staff on invoicing with ease. I'm able to get all the reports I need. "
BQE Software support ArchiOffice
Lori
Burns + Beyerl Architects
December, 2016
"I worked very closely with the representative to solve an issue I was having with ArchiOffice. I was in a bind since AO wasn't able to produce our holiday card list accurately. The representative was very patient and worked with me over many days to solve this issue. He never gave up, despite having a few failed attempts at fixing the problem. He was in contact with me many times to make sure the issue was resolved and after many tries, he got it. I am so thankful for his determination and patience."
This is only my 3rd month using the software ArchiOffice
Ann
Langley & Associates
December, 2016
"This is only my 3rd month using the software, so my review is limited by my brief experience. With that said, I have had some challenges, but mostly because there are SO MANY ways to get data from AO, that it's hard to set the right criteria. That's where support from customer service has been a recent lifesaver!!!! Support was GREAT in getting us up and running very quickly, and covering the basics so we had no downtime in our billing, but the representative has been the BEST at helping me get through the day-to-day ""Why isn't this doing what I want it too?!!"" challenges. She is always quick to respond, either by e-mail or by phone/remoting-in often both. As for the actual software, I'm overall, very impressed so far. There are a few things I think could be easier to navigate, a quick link added here or there, but I'm getting used to where to find things. Regarding features and functions, most of what I've asked to get, output-wise, has brought the response, ""That would be a custom report set-up."" That's getting a bit frustrating to hear, but I do think this system will be very helpful - once we get all of our data entered, and we get used to using the system."
AO review ArchiOffice
Grace
ZH Architects
November, 2016
"Overall, I am satisfied with AO. There are a couple of things that are a little cumbersome like the AO/QB syncing and customizing reports but overall, AO is easy to use and it gets the job done."
Archioffice - 2016 ArchiOffice
Patricia
Karen Thomas Associates
November, 2016
"Have been using archioffice fairly frequently for the past five years. I work for two companies - an architecture firm and an owner's representative. The program makes more sense for architecture firm - as it has trouble with the fee structure that we use for the owner's representative. Customer support is great - there are a lot on online tutorials, but we pay for the Gold support package - so we have a dedicated support representative who is familiar with our programming. Since our company is small - I don't have familiarity with the batch invoicing, but on an individual input - it works great. I find it pretty intuitive to pick and start using."
Denise Karp Software Advice ArchiOffice
Lina
Raimondo + Associates Architects Inc.
November, 2016
"The software meets our expectations, it has been a great acquisition for our company."
Excellent software and support ArchiOffice
Jennifer
DLW Architects
November, 2016
"We love Archioffice. It is a wonderful tool to help organize our projects and have a database for everything. We are very happy with it and more happy with the support we receive when we have questions."
Awesome staff support! ArchiOffice
Anne
ALB Designs
October, 2016
"I've been using ArchiOffice for so many years now, I can't remember when I started! Each year it keeps getting better and easier to use. But the best part is the support! Whenever I have an issue, whether it be large or small, the support staff is ready, willing and able to help quickly, efficiently and professionally. I LOVE working with them (especially Denise!). "
Software Advice ArchiOffice
Lorraine
Sunwise Engineering Ltd.
October, 2016
"Customer service has always been excellent. Replies to queries on made on the same day. This software is easy to use and an excellent product."
Software Use ArchiOffice
Kristen
Young + Wright Architectural LLC
October, 2016
"We have been using this software for many years now, and i find it very user friendly. We started using it for one company and found it beneficial to add our second architecture firm. I find this software very simple to use to get the information we need while budgeting our projects."
Lifesaver ArchiOffice
Patti
Carrell Partners & Yost Architecture
October, 2016
"Archi Office saved my sanity. When I began working at this company, invoicing and timesheets were entered into Excel worksheets. Then the accumulated data was entered into Quick Books. This created a large margin for errors. With our employees entering their time into a record keeping system, it is much easier to see who is spending time on each project. Everything I need for invoicing clients is tied together in Archi Office. Then I sync it with Quick Books. "
ArchiOffice Saves me hundreds of hours ArchiOffice
Paul
Zack de Vito Architecture
October, 2016
"ArchiOffice allows me to pull together my invoices and produce them in a timely manner with a very professional look. "
ArchiOffice Customer Service ArchiOffice
Toby
Kerman Morris Architects, LLP
October, 2016
"We have been using ArchiOffice for about a decade. The software is quite robust and has a lot of features. We use it primarily to track our time, project profitability, do billing. Technical Service is excellent at ArchiOffice. Denise Karp (with whom I have worked many, many years) and Alan Schlieper are readily available, thorough and patient with our needs. They take the time to show us how to better get the information we want out of the program and trouble shoot things when they go awry. This is essential, because while ArchiOffice is robust, it is also complicated. "
Awesome Program ArchiOffice
Rene
Gurri Matute PA
October, 2016
"The program is terrific. Although a bit rough in the beginning, you just have to jump in with both feet and once it clicks, BAM! Super usual for our company to track profitability and budget."
Great ArchiOffice Support ArchiOffice
Leslie
LANDology LLC
August, 2016
"ArchiOffice is easy to use and the customer support is very responsive and easy to understand."
BQE Support Service ArchiOffice
Susan
Van Atta Associates
August, 2016
"ArchiOffice is an easy way to track time both billable and non-billable and to generate client invoices. In addition, ArchiOffice is able to run specific reports to help track phases and time by individual employees."
Quickbooks Integration Training ArchiOffice
Jenny
Broadmoor Design Group
July, 2016
"ArchiOffice is the first software we have implemented structured specifically for Architects. Having everything (accounting, RFI's, ASI's, Submittals, etc) in one place is wonderful. I have worked with ArchiOffice's Trainer Pam extensively. She is incredibly knowledgeable, but it is her patience that amazes me!"
ArchiOffice ArchiOffice
Roger
Cozzarelli Cirminiello Architects
July, 2016
"It is obvious that the software was created by an architect. The software "gets" us as architects and our unique way of doing business."
I have been working with ArchiOffice since 2007. Long time user. ArchiOffice
Lauren
Ralph C Fey AIA Architects, PC
July, 2016
"The product, when used efficiently by all staff is very useful for tracking projects, future work, time and keeping contacts and those involved in projects clear cut. - If staff is not using the software as trained it can be a bit of a hassle."
ArchiOffice Review_072516 ArchiOffice
Mary
Griskelis Young Harrell
July, 2016
"What I like best is the ability to communicate with the Vendors Technician freely and know if an issue arises that I am having a problem with I can rely on getting great help especially from my go to person Denise Karp."
Archioffice Review as an Architect who does the billings ArchiOffice
Bryan
AO
July, 2016
"I like the ease of use, i am an architect, not a financial type, i understand this product and am able to use it effectively. It has helped us control our billings and receiveables. I also really like the customer support, Alan Schlieper, is very good at working with me in any issues that come up. I tried to mark a 10 in the ratings below, but the survey would not allow. He is that good!"
Easy to understand if you get the right person helping you. ArchiOffice
Leila
Broderick Architects
July, 2016
"I love how I can email support with any questions I have and they will call or email me back with an answer."
ArchiOffice: truly created with architects in mind. ArchiOffice
Steve
Vasilion Architects, Inc.
January, 2015
"ArchiOffice was created by architects, for architects. They understand how we manage projects, budget time, and invoice. Their pricing structure is also very affordable now, reflecting the struggles many architectural firms have experienced since the 2008 downturn. Lastly, I love that it interfaces with Quickbooks. "
Good for our small office ArchiOffice
Thurston
Thomas Howell Architects
November, 2014
"It has an easy layout, but the power to do everything we need."
Using ArchiOffice since February 2013 ArchiOffice
Jennifer
Phillips|Sekanick Architects, inc
September, 2014
"ArchiOffice meets our needs for internal project tracking and helps us to capture as many reimbursable expenses as possible. I typically deal with the same tech support people, which is nice. They know my history, so I don't have to repeat my story with each phone call."
Straightforward and very user-friendly ArchiOffice
Markala
MW Steele Group
September, 2014
"The product is intuitive and seamless. As a beginner, I can hop on and figure out how to use its various components rather easily. The layout of the various pages are clean and simple, and interfacing with the other users within the organization through the platform is really efficient."
Very Helpful! ArchiOffice
Michael
Mills Group
August, 2014
"We have been using ArchiOffice for over four years, and we appreciate how the program gets better each year. The customer support has always been helpful, and the recent training we received provided additional tips to optimize the program for our use. This program allows everyone in our office to be accountable with their time and track project budgets with ease. "
Have used ArchiOffice since 2006 ArchiOffice
Alan
Environ Architecture, Inc.
August, 2014
"ArchiOffice is designed specifically for architects, and it works the way we work. Service is superb. Tech support answers questions almost immediately, and the product keeps getting better."
Review from Hawaii ArchiOffice
Jane
Philip White Architects, LLC
July, 2014
"At the beginning of this year, our firm switched from an accountant-based program to ArchiOffice. We are still learning the many facets of ArchiOffice, but we are very pleased initially with its invoicing, budgeting, and performance tracking capabilities. We find the help section for each screen, the frequent webinars, and the telephone, e-mail, and remote support to be outstanding. The technical support staff at BQE is fast to diagnose any difficulties and have patience, expertise, and a sense of humor. We are delighted to provide a positive testimonial for ArchiOffice."
What once was great, now is junk ArchiOffice
George
Coy + Yiontis Architects
May, 2014
"We started using Archioffice in 2007 in the V8 days. It was a godsend. Despite some minor glitches (it never worked with Quickbooks), the ease of use, the ability for non-computer technical staff to customize templates, and the online user guide and videos (free and easy staff training) made it perfect for a small design office. We soon transitioned all our office management and project paperwork to the system. Support was great (despite the time difference; we are in Australia). They knew their product and got us back on track with minimal stress. It was a solid product, reasonably priced, well supported, and easy to use and customiae."
Nice for visualizing projects, but customer service has been a nightmare ArchiOffice
Karl
Sustainable.TO
April, 2014
"The software easily allows you to visualize timelines and track budgets."